Cancellation Policies

Cancellation Policies

Confirmation of the reservation implies acceptance of the following general rules and conditions:

Payment and billing conditions for 4-, 7-, 14- and 21-days programs.

At the time of confirmation of the reservation, a charge of 50% of the total of your contracted program is made, via credit card or bank transfer. Likewise, at the time of check-in, your credit card will be charged for the remaining amount of the total contracted. If you do not have a credit card, payment must be made in cash or debit card.

At the time of check-in, a credit card number will be requested, you must be the holder to guarantee all the consumptions or products that you request during your stay at Cartesiano Urban Wellness Center, as well as the value of the bills that may be pending.

Upon reaching $500 USD billing, all charges incurred up to that moment will be charged for the amount mentioned above, as applicable. This will be repeated successively as many times as this amount is exceeded until the end of your stay.

Payment and billing conditions for the 24-hour Immersion Program, European Plan, Meal Plan and Wellness Pass 

At the time of confirmation of the 24-hour immersion and Wellness Pass, a charge of 100% of the total of your contracted program is made, via credit card or bank transfer.

At the time of check-in, a credit card number will be requested, you must be the holder to guarantee all the consumptions or products that you request during your stay and are not included in your all-inclusive program at Cartesiano Urban Wellness Center, as well as the value of any bills that may remain pending.

All reservations in the European Plan and Meal Plan must be guaranteed with a credit card number at the time of booking. Reservations are not accepted without any guarantee. Reservations must be canceled or modified at least 24 hours in advance of the day of arrival, since no show will be charged for the first night.

Accepted payment methods

The accepted forms of payment are cash, bank transfer to the account provided by Cartesiano Urban Wellness Center and authorized credit card. Cash will be understood as paper money and metallic currency of legal tender in Mexico and the United States.

Payment by card will be made in the guest’s national currency, unless expressly stated otherwise, in which case it will be made in Mexican pesos.

Cancellation policy and modification of the reservation in 4-, 7-, 14- and 21-days programs.

In case of cancellation of your program, the penalties indicated below will be applied, depending on the time of notification:

– Any program canceled 20 days or more before the day of arrival will incur a penalty of 15% of the total price of the contracted program.

– Any program canceled from 19 to 10 days or more before the day of arrival will incur a penalty of 30% of the total price of the contracted program.

– Any program canceled from 9 to 1 days before the day of arrival or if the guest does not show up will incur a penalty of 50% of the total price of the contracted program.

The arrival date of any reservation may be modified without penalty if it is communicated at least 25 days in advance of the reservation. If the arrival date is modified with less than 25 days in advance, it will imply a penalty of $200 USD per person.

If the modification is communicated on the same day of arrival, it will imply the charge of one day program fee, plus the penalty of $200 USD per person.

Cancellation policy and modification of the reservation in the 24-hour Immersion Program, European Plan, Meal Plan, Wellness Pass, Wellness services and treatments.

Cancellations and refunds not allowed. Cancellation costs are equivalent to 100% of the amount of the cancellation.

The arrival date of a reservation may be modified without penalty if it is communicated at least 4 business days in advance.

For Wellness Pass, Wellness services and treatments, on the day of your service you must go at the agreed time, otherwise the treatment will be taken for granted if no notice is made in the previous 24 hours.

Late arrivals will be finished within the scheduled treatment time, while the rate will remain unchanged.

3 business days prior to the reservation, changes in the chosen program or the reservation date are no longer accepted, a reservation may be considered “canceled” if the client, without prior notice, shows up after 1:00 p.m. on the scheduled day.

General conditions in the cancellation and modification policy of the reservation

The deposit, the refund can only be made by bank transfer to the account indicated by the guest.

Once the check in is done, all those early departures on the scheduled day will entail the payment of the entire program, without the possibility of refunds.

Modification policy of 4-, 7-, 14- and 21-days programs.

The contracted program may be replaced by another program up to 15 days before arrival, without any penalty.

Once this time limit has passed, the following penalties will apply:

– In case of change of programs of 4 days duration, it will entail a penalty of USD $300.

– In case of change of 7-day programs, it will entail a penalty of USD $500.

– In case of change of programs lasting 14 days, it will entail a penalty of USD $700.

– In case of change of programs lasting 21 days, it will entail a penalty of USD $900.

3 business days prior to the reservation, changes in the chosen program or the reservation date are no longer accepted, a reservation may consider “canceled” if the client, without prior notice, shows up after 11pm on the scheduled day.

Check-Out Hours

En caso de que usted dejara la habitación fuera del horario de salida mencionado, se procederá a cargar de forma automática en su cuenta lo proporcional a la tarifa diaria del programa.

In the 4-, 7-, 14- and 21-days programs, the check-out time can be until 10pm.

In the 24-hour Immersion Program, the check-out time is until 11 a.m. of the next day.

If you leave the room before the aforementioned check-out times, your account will be automatically charged in proportion to the daily rate of the program.

Facilities and Services

In case of using the parking service, Cartesiano Urban Wellness declines all responsibility in the event of fire, loss, theft, or damage from any cause. Likewise, all responsibility for damages derived from defective or damaged brakes is declined. In the event of an accident, the declaration must be submitted before the vehicle leaves the parking lot. Likewise, Cartesiano Urban Wellness Center is not responsible for the objects deposited inside the vehicle.

The official languages ​​of the Cartesiano Urban Wellnes Center are Spanish and English. If you need a translation in any other language during your stay, it must be communicated in advance and will incur an additional cost.

Responsability

All health and wellness programs are at your own risk. It is your own responsibility to ask for medical advice to be able to analyze potential risks to your health before participating in the program and CARTESIANO URBAN WELLNESS CENTER is not responsible, at any time, for damages to your health caused during or after your stay in the facilities of the CARTESIANO URBAN WELLNESS CENTER.

If you have chosen a program that includes physical activities while having health problems, you are requested to check with your doctor if your physical and health condition allows you to participate in classes or any other physical activity organized for you. In any case, the instructors responsible for the programs may be forced to make changes to the structure of the programs or classes due to client limitations.

If the program is supervised by a doctor or nutritionist, the doctor/nutritionist will always have the final decision on the treatments and diet included in the programs. If the doctor/nutritionist sees the need to change the content of the program according to your health status or thinks that it is irresponsible for you to continue the program, this decision will be final, and no claims can be made. If the doctor/nutritionist perceives that your safety is in danger due to physical and / or mental reasons, those responsible for the program may decide if you are forced to stop the activities.

In some programs, it is required to fill out a health questionnaire before arriving at least 5 working days before arrival so that those in charge of the program have enough time to prepare their program and if this is the case, you are solely responsible for the information provided in said questionnaire. For their own safety and well-being, every client must fill out the questionnaire honestly. In case of any omitted or incorrect information, those responsible for the program will have the right to terminate the contract and the client will have to leave early without being able to claim reimbursement or compensation.

In case of discomfort or injury during the program, the participant must immediately consult with the staff, the CARTESIANO URBAN WELLNESS CENTER will not be responsible for any damage or injury that may be caused by not giving timely notice.

If you endanger your safety and the safety of others during the program, those responsible for the program may force you to end the program early. This circumstance will not give you the right to reimbursement or compensation.

You agree to confirm the veracity and accuracy of the information provided, considering void any contract in which you have provided false information. In cases where you have made a reservation with false information, you will be responsible for the processing and operating expenses generated by your reservation.

Norms in Wellness Area

The treatments and services included in your program reserved before your arrival, are not refundable or exchangeable for other treatments or services. Only those treatments and services that are contraindicated by our medical team may be substituted.

The cancellation and/or modification of those treatments and services that are allowed to be canceled and/or modified, must be requested before 6:00 p.m. the previous day, always subject to availability, at the Reception of Cartesiano Urban Wellness Center. In case of not canceling the service within the established schedule, it will be considered as completed.

Any extra treatment or service not included in your program will be charged to your account.

If you need medical or nursing services outside the normal hours of the Cartesiano Urban Wellness Center, these will always be considered extra and charged to your account.

In the event of requiring hospital or medical care outside the Cartesiano Urban Wellness Center, such relief will be provided in a public or private Hospital or Clinic, according to your choice. All expenses incurred in the recovery or relief, will always be at your expense, as well as the transfer by ambulance or other means if necessary.

The treatments offered by Cartesiano Urban Wellness Center can only be performed after signing an informed consent.

Punctuality in appointments, treatments, services, or medical consultations will be mandatory, ending said service at the scheduled time even having started late due to the guest’s delay.

Treatment may only be carried out on minors who are at least 16 years old and must have the express authorization of their parents and/or guardians.

Dress Code and Coexistence

Nudism is prohibited in all common areas of the Cartesiano Urban Wellness Center.

Casual dress is allowed throughout the day.

For your well-being and that of other guests, smoking is allowed in the designated areas of the Cartesiano Urban Wellness Center. All our rooms are smoke-free, so if our staff finds evidence of tobacco use in your room, you will be billed a charge of USD $300 for cleaning, odor removal or any damage to furniture. In case of damage to the facilities, a valuation will be made, and the collection will be carried out accordingly.

Silence and tranquility are essential values ​​at Cartesiano Urban Wellness center: to enjoy them, please keep noise levels to a minimum.

If you use television or music, please choose a volume that is only audible in your room. For the full enjoyment of your program, it is suggested that you keep your mobile devices in the safe in your room, being mandatory the use of headphones for the use of tablet devices and / or music players if necessary.

To maintain an atmosphere of relaxation and tranquility, the minimum age for admission to Cartesiano Urban Wellnes Center is 16 years, as long as you are accompanied by your parents and/or guardians and have a polite and respectful behaviour.

Pets are not allowed in the Cartesiano Urban Wellness Center.

Reservation Policy for Covid 19

The reservation and modification policy has been made more flexible to facilitate any change or rescheduling of the guest’s stay:

If symptoms of Covid 19 have been detected, it is allowed to modify the reservation without penalty. The new reservation date must be at least 90 days after the original reservation date, and up to 12 months after the original reservation date.

If the dates of stay have already been modified once, and unless there is a cause of force majeure, any subsequent cancellation will incur cancellation fees, for the full amount of the deposit initially paid (50% of the reservation).