Frequent Asked Questions

Schedule

Daily Monday through Sunday8:30 a.m. to 8:30 p.m.

Etiquette

The spa environment is designed for tranquility. We ask that you speak quietly, turn off mobile devices and adjust the volume of headphones so as not to disturb. The spa is a smoke-free zone.

Arrivals

Treatments are customized to each client. It is recommended to arrive 10 minutes early; late arrivals will be completed within the scheduled time, with no change in rate.

Cancellations

Cancellations must be made at least 24 hours in advance to avoid a full charge. If traveling by air, schedule your appointments at least six hours after arrival for possible delays.

Quotations

We recommend booking in advance to ensure the desired times. Credit card and contact information is required at the time of booking.

Special requests

You may request a male or female therapist, depending on availability. If you need adjustments during your treatment, such as lighting, sound, temperature or pressure, please let your therapist know.

Health

Avoid shaving before body and facial treatments. For a better experience, please help us by informing us about health problems, allergies or injuries in order to recommend more appropriate and safer treatments.

Safety

It is recommended that you consult your physician before booking a spa service. Report any medical condition by completing the registration form. Spa Cartesiano reserves the right to interrupt a service for safety reasons.

Servicios

A robe, sandals and locker will be provided upon arrival. The spa offers towels and disposable underwear for body treatments. The facilities include separate dressing rooms, relaxation area and vanities.

Children

The spa and fitness areas are reserved for guests over 18 years old.

Loss or Damages

We regret that we are not responsible for any loss or damage to personal items and valuables during your visit. Please avoid wearing jewelry or valuables.

Gratuities

The prices of your treatments or services do not include tips, these are not expected, but appreciated.