FAQs

Check In 3 pm

Check-in starts at 3:00 PM, with the possibility of early check-in subject to availability and an additional fee.

Check Out 12 pm

Check-out is at 12:00 PM, with the option for late check-out subject to availability and an additional fee.

Concierge

Available 24/7 to assist with everything from booking guided tours and transportation to arranging reservations and recommending activities. Let us help make your stay unforgettable.

On-Site Parking

Private Parking with complimentary Valet Parking Service.

Transportation Service

Airport and Local Attractions Transfers available upon request, with an additional fee.

Our Rooms

65 Rooms & Suites Across beautifully building with views & renovated colonial mansions, · Essential King Room · Essential Double Room · Superior King with Balcony · Suite with King Bed · Suite Deluxe bathtub  · Presidential Suite

Room Amenities

· Pillow Menu · Aromatherapy Menu · Night-time Amenities · Bathroom Amenity Kit · Bathrobes & Slippers · Laundry Area · Hair Dryer · Premium Bathroom Amenities · Ironing Equipment · Telephone · Room Service (24 hours) · Mini Bar · Coffee & Tea Maker · Welcome Water · TV · Desk · Laptop-Sized Safe · Internet Access ·  Control · Air Conditioning

Event Venue & Services

‍Casa Ovando – A stunning space for intimate gatherings.Salón de Movimiento – Ideal for dynamic events and celebrations.Semi-Private Room – Perfect for smaller, personalized gatherings.Terrace – A beautiful outdoor venue with breathtaking views.Pool Deck – An exclusive setting for unforgettable events.Lobby Lounge – A sophisticated space for welcoming guests.

Outdoor Pool

Open from 8:00 AM to 6:00 PM,
Located on the terrace with breathtaking views of Puebla’s monumental domes, all while enjoying a comfortable 30ºC temperature.

Library

Open 24 hours, this serene space is the perfect spot to relax or work at any time of day.

Fitness Center

Available 24 hours. Exclusively for guests.Enjoy our state-of-the-art fitness facilities, including a treadmill, elliptical, horizontal stationary bike, and Techno Gym sports simulator.

Private Cinema Room

Available 24 hours by reservation. Exclusively for guests.Experience a private cinematic escape in our fully equipped movie room.

2 Restaurants

Comedor 360: Open daily from 7:00 AM to 10:45 PM. Creative cuisine with spectacular views of the city.
‍Custodia Restaurante: Monday to Saturday from 1:00 PM to 12:00 AM, and Sunday from 1:00 PM to 6:00 PM. A celebration of contemporary Puebla cuisine, reinventing traditional recipes with a modern twist in a historic setting.

Spa

Award-winning spa with over 30 treatments: massages, facials, body therapies, and advanced Wellness Gharieni technology. It features treatment rooms, lockers, a vanity, a covered water pool, hydro-circuit, steam room. Exclusive private terrace with lounge chairs, peaceful atmosphere, botanic garden, surrounded by aromatic plants.

Wellness Experiences

A range of transformative wellness experiences: Yoga, Meditation, Sound Therapy, and Breathing Techniques. These sessions can be scheduled privately or as part of our group programs. Additionally, we host special ceremonies and events to celebrate every occasion, offering you a truly immersive experience in mind, body, and spirit.

Pet Policy

We welcome certified companion pets with prior notice. To ensure a smooth check-in process, a registration form must be completed at the time of arrival. Please contact us in advance to confirm your pet's stay.